Legal & Policies
Gracelynn Marie Designs
Contact: support@gracelynnmariedesigns.com
Privacy & Data Use
Gracelynn Marie Designs collects personal information such as name, email address, shipping address, and order details for the sole purpose of processing orders, providing customer service, and communicating with customers.
This website is hosted on the IONOS platform, which may automatically collect technical data (such as IP address and browser type) for security and performance purposes.
Payment information is processed securely through third-party payment providers. We do not store full payment details.
Personal data is never sold and is only shared when necessary to complete transactions or comply with legal obligations.
If you have questions or wish to request access, correction, or deletion of your data, contact:
support@gracelynnmariedesigns.com
Products & Handmade Disclaimer
All items sold by Gracelynn Marie Designs are handmade and sublimated. Due to the nature of this process, minor variations in color, placement, or finish may occur and are considered normal, not defects.
Product photos are representative. Screen and monitor differences may affect how colors appear.
Orders & Payment
- All prices are listed in U.S. dollars
- Payment is required at the time of purchase
- Orders are processed after payment confirmation
- We reserve the right to cancel or refuse any order
Custom Orders (Important)
Custom or personalized items are made specifically for the customer and are final sale.
Once production has started, custom orders cannot be canceled, changed, or refunded.
Please review all customization details carefully before submitting your order. Questions about custom items should be sent to:
support@gracelynnmariedesigns.com
Returns & Refunds
Due to the handmade and custom nature of our products, returns and exchanges are not accepted unless an item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Approved claims may qualify for a replacement or refund at our discretion.
Shipping Policy
Orders are processed within the timeframe listed at purchase. Shipping times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses may not be eligible for replacement or refund.
Once a package is marked as delivered, responsibility transfers to the carrier.
In-Person Sales (Craft Fairs & Events)
Items purchased at craft fairs or in-person events are final sale unless otherwise stated at the time of purchase.
Please inspect items at the time of purchase. Issues must be reported immediately.
Intellectual Property
All website content, product designs, images, and branding are the property of Gracelynn Marie Designs and may not be copied or reproduced without written permission.
Contact
For all questions, concerns, or policy inquiries, please contact:
support@gracelynnmariedesigns.com